Key Account Manager Senior - obendy®

Key Account Manager Senior - obendy® - CDI

Location: Grenoble Start Date: ASAP Salary: Starting from €45,000 gross annual + Package

obendy®, part of the matterz group, empowers large organizations to enhance customer support and establish themselves as lifelong partners.

How? By offering a SaaS service platform designed to enrich customer relationships, boost brand appeal, optimize partnership management, and drive growth.

Trusted by major organizations: Crédit Agricole, Caisse d'Epargne, Crédit Mutuel, Société Générale, Banque Populaire, Allianz, La Banque Postale, France Travail, Le Ministère du Travail.

🚀 Join the obendy® Business team!

Your Responsibilities:

1. Actively Contribute to B2B Strategy

• Understand and implement the obendy® strategy.
• Propose and develop the B2B plan (offers, GTM, resources, etc.) and priorities.
• Build the annual budget and associated action plans for your assigned accounts.
• Coordinate with Marketing and Performance teams to secure business development levers within your scope.
• Identify risks, report them, and propose solutions to ensure strategy implementation.

2. Ensure Commercial Development and Customer Satisfaction

• Independently manage your allocated accounts: oversee client relations and commercial development in France and internationally.
• Secure platform deployment: analyze and scope client needs, coordinate obendy® teams (technical, marketing, legal), manage client launches in all dimensions (technical, communication, etc.), and configure solution features.
• Guarantee contract performance: define and track KPIs, manage corrective actions on assigned accounts, report alerts and blockers to relevant stakeholders, and coordinate obendy® stakeholders.
• Drive commercial development within your scope.
• Represent obendy® at professional events.
• Coach, support, and develop the commercial growth of accounts allocated to your team (Junior KAM).

What we expect from you:

• Strong commercial acumen and customer-centric approach.
• Experience in project management and key account management.
• Professional English proficiency; a second language is a plus.
• Familiarity with the company's products and services.
• Team player with excellent interpersonal skills.
• Managerial skills.

What we love about you:

• Relational ease and empathy.
• Perseverance, curiosity, and diligence.
• Agility and strong writing skills.

Why join us?

• A project with concrete social impact.
• A supportive and engaged team.
• Strong values: humanity, positivity, humility, determination.
• Inspiring offices and attractive benefits.
• Up to 3 days of remote work per week.
• SideCare health insurance, Swile card, RTT, bonuses, team building events...

Ready to join the obendy® adventure?

Want meaning in your job? Join the 💜 team!

♿ Committed to Inclusion! At obendy®, diversity and inclusion are central to our HR Policy. Our disability charter aims to provide every employee with equal opportunities for professional development.

If your application is selected, you will go through:

• 1 telephone pre-qualification
• 1 interview with the operational manager
• 1 interview with HR
• 1 practical situational test