French- Customer Service Specialist

Customer Service Specialist - French Speaker (Remote)

Application Deadline: 07/04/2025 Training Start Date: 07/07/2025

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced and technically skilled professionals to join our remote call center operations. Native-level fluency in French is required.

This position supports a premium, home-based project, providing first-level customer support through inbound and outbound services. You will act as the first point of contact for homeowners using a booking platform, specifically handling escalation cases.

Key Responsibilities

• Handle inbound and outbound customer calls
• Serve as the first point of contact for technical and general support inquiries
• Deliver prompt assistance to high-priority customers
• Manage follow-up calls and callback services
• Log and classify all customer interactions
• Analyze call data and provide reports on service activity and customer feedback
• Monitor real-time call center activity
• Maintain accurate records and resolution logs
• Support internal and external communication as needed

Requirements

• Proven experience in customer service (inbound & outbound)
• Friendly and empathetic communication style, especially in high-stress or escalated situations
• Native-level French and fluent English

Nice to Have

• Background in booking platforms or hospitality services
• Technical experience (electronics, machinery, industrial sectors)
• Proficiency in Salesforce and office tools
• Strong phone etiquette, documentation skills, and a professional work ethic
• Experience with formal communication and administrative processes

Technical Requirements

• Internet: Wired broadband connection
• Hardware:
  • Processor: Minimum 1.8GHz (64-bit preferred)
  • RAM: 8GB or more
  • Storage: Minimum 10GB free
  • Screen Resolution: 1920x1080 preferred
  • Wired USB headset
• Operating System:
  • Windows 11 or later
  • macOS 13 or later

Work Schedule (CET Time Zone)

• Monday to Friday: 9:00 AM - 6:00 PM
• Shifts: 9:00 AM - 1:00 PM or 2:00 PM - 6:00 PM
• Two days off per week

What We Offer

• 100% Remote Work
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Clear career development paths
• Gamification program (earn bonuses and paid holiday hours)

Join Us

If you're tech-savvy, organized, and passionate about delivering outstanding service, this is your opportunity to join a forward-thinking remote team.

Apply now and be part of a global standard of excellence.

Deadline to apply: July 4, 2025 | Training starts: July 7, 2025