Customer Service Specialist – Hebrew Speaker (Remote)

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals passionate about customer support and healthcare communication.

About The Role

We are looking for a Customer Service Specialist (Hebrew speaker) to support clinical trial campaigns by communicating with potential patients and providing accurate, empathetic information across multiple regions (Israel, UK, US).

Key Responsibilities

• Support inbound and outbound communication with potential clinical trial participants
• Provide clear information and guide patients through screening processes
• Document interactions in CRM systems
• Maintain high-quality communication and compliance standards

Mandatory Requirements

• 2--4 years of call center or customer support experience
• Fluent Hebrew (C2)
• High-level English (C1/C2)
• Excellent verbal and written communication skills
• Experience in healthcare or the medical industry is a plus
• Familiarity with CRM practices and online collaboration tools

Work Schedule

• Operating hours: Flexible (Local Time & Eastern Time coverage)
• Expected workload: 2 hours per day
• Weekdays only

Training

• 1--2 hours per day (Eastern Time)
• Start date: May 18, 2026 (Tentative)

Technical Requirements

Internet

Stable wired broadband connection

Hardware

• Processor: Minimum 1.8GHz (64-bit preferred)
• RAM: 8GB or more
• Storage: Minimum 10GB free
• Screen: 1920×1080 resolution preferred
• Wired USB headset

Operating System

• Windows 11 or later
• macOS 14 or later

What We Offer

• Hourly rate: €14
• 100% remote work
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours)
• Freelance cooperation agreement

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced remote environment, we'd love to hear from you.

Location: Remote Start Date: May 18, 2026 (Tentative) Contract: Freelance cooperation agreement Timeline: Temporary campaign (minimum 3 months)