Description du poste
Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) -- Work from Home
Are you fluent in French and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.
What You'll Be Doing
As a Customer Support Specialist, you will be the first point of contact for our French-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.
Key Responsibilities
- Deliver top-tier support in both French and English through voice and chat
- Troubleshoot issues and provide effective resolutions with a customer-first mindset
- Build strong relationships through clear and empathetic communication
- Work closely with teammates to deliver consistent and high-quality service
- Provide customer feedback to help us improve tools and processes
What We're Looking For
- 1 year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in French and English.
Tech Requirements
- Personal computer or laptop with a minimum i5 processor
- Reliable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
- Competitive pay with annual reviews
- Paid time off for rest and personal time
- Monthly health stipend
- Performance-based bonuses
- Fully remote, permanent work-from-home setup
Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.