Chargé de clientèle (H/F)

About Once For All

Once For All aims to be the European leader in responsible sourcing within the construction sector. Our SaaS platform operates in 5 European countries, impacting 1 in 2 construction sites. We empower construction stakeholders to secure their relationships with subcontractors through technology and collective intelligence.

Your Role in Customer Service

In this context, our customer service team is seeking a Customer Service Representative to enhance the quality of support provided to our clients.

Why Join Us?

Technical Environment

Daily, you will work with several business applications: a ticketing tool for managing client requests, LiveChat solutions, and our Once For All platform. The ability to navigate between these different tools is central to the role.

Work Environment

You will join a structured customer service team with a supportive manager. Our offices are located a 5-minute walk from the Part-Dieu train station in Lyon. Once you are autonomous, a hybrid work model with 2 days of remote work per week is possible, to be agreed upon with your manager. A monthly meetup brings the entire company together, complemented by an annual seminar and various internal initiatives (book club, breakfasts, social events).

Key Responsibilities

Your daily tasks will include:

• Managing incoming and outgoing requests via ticket, email, or phone.
• Providing reliable and personalized information and support to clients.
• Maintaining the database in compliance with procedures.
• Relaying client feedback and proposing improvements for services and features.
• Participating in the onboarding and training of new team members.

Once For All is a growing scale-up: these responsibilities may evolve over time.

Candidate Profile

Technical Skills

• Proven proficiency with IT tools, with the ability to juggle multiple software applications.
• Experience with LiveChat tools is a plus.

Behavioral Skills

• Strong customer service orientation, with a knack for problem-solving.
• Excellent phone and communication skills, both oral and written.
• Rigor in following procedures and maintaining the database.

Strengths

• Curiosity and a desire to thrive in a dynamic environment.
• Proactivity in suggesting improvements.

What We Offer

• Contract: Permanent, 35-hour week (CDI 35H).
• Salary: €27,000 per year.
• Meal Vouchers: Face value of €9.50 (employer contribution: €5.50).
• Monthly meetups, annual seminar, book club, breakfasts, and other team events.
• Once For All is a signatory of the Diversity Charter.

Recruitment Process

All applications receive a response, whether successful or not.

Step 1: 30-minute interview with our Talent Acquisition Manager to discuss your background and aspirations.

Step 2: Interview with our Customer Service Manager to understand the day-to-day aspects of the role and the team, including a practical assessment.

In accordance with regulations, all our positions are open to individuals with disabilities.