Clinical Application Specialist Europe

About Neuroclues

In 2021, we decided to launch neuroClues with a team of doctors and engineers to help our healthcare system jump the chiasm of technology. We believe in cross fertilization allowing us to find answers to complex healthcare problems amongst other existing fields. We are committed to positively impacting humankind and give a small fraction back of what our society has invested in us. We want to provide Pragmatic healthcare innovation to emPower People.

Our first mission is to develop and propagate an eye-tracking lab to help objectively diagnose neurologic diseases and treat vision disorders through instant quantification of the clinical examination.

The Role

As a Clinical Application Specialist at neuroclues, you will be the clinical value champion across the entire customer lifecycle. You will play a critical role in ensuring successful onboarding, adoption, and longterm value realization of neuroclues solutions.

Blending clinical expertise , customer success ownership , and technical fluency, you will act as a trusted clinical partner to customers while collaborating closely with Sales, Product, and technical teams. Your work will directly impact customer satisfaction, retention, and revenue growth---while ultimately improving clinical efficiency and patient outcomes.

What You'll Do

Customer Success & Lifecycle Ownership

• Own the end to end customer journey, from onboarding and go live through adoption, retention, and expansion.
• Deliver high impact clinical onboarding and training to ensure confident product use and successful outcomes.
• Manage strategic customer relationships, proactively identifying risks, driving renewals, and supporting expansion opportunities.

Clinical & Domain Expertise

• Serve as a trusted clinical advisor, guiding customers on workflows, best practices, and outcome driven product use.
• Translate neuroclues' technology into meaningful clinical and operational value for end users and decisionmakers.
• Support clinical validation activities and contribute expert insight during both pre and postsales engagements.

Technical & Solution Guidance

• Maintain strong product knowledge to confidently support clinical and technical questions during setup and daily use.
• Partner with internal technical teams to resolve complex issues and ensure smooth, successful implementations.

Revenue Enablement & Growth

• Support the Sales team with clinical demonstrations, workflow discovery, and customer facing presentations.
• Identify upsell and cross sell opportunities in close collaboration with Sales and Customer Success leadership.

Operational Excellence & Cross Functional Collaboration

• Contribute to scalable Customer Success processes, playbooks, and success metrics.
• Act as the voice of the customer internally, sharing clinical insights with Product, Marketing, and Support teams to continuously improve our solutions.

What You Bring

Required Experience & Skills

• Clinical background as a former clinician, medical technologist, or equivalent, with a strong understanding of clinical workflows and patient care processes.
• Proven experience designing, optimizing, and implementing clinical workflows to drive adoption and measurable outcomes.
• Strong training and facilitation skills, with the ability to deliver engaging, high impact clinical education.
• Hands on experience onboarding customers, managing day-to-day requests, and supporting product adoption.
• Demonstrated ability to influence cross functional teams (Product, Operations, Commercial, Technical).
• Comfort working with digital tools, Customer Success platforms, and data analytics to guide decisions.
• Experience managing escalations and building long term, trusted customer relationships.
• Strategic, business oriented mindset with the ability to align customer outcomes to company goals.
• Experience contributing to scalable processes and supporting organizational change.

Who You Are

• Consultative & Customer Focused: You listen deeply, assess needs accurately, and translate insights into actionable plans that build long term trust.
• Data Driven: You use data and analytics to measure success, uncover opportunities, and guide decision making.
• Adaptable & Growth Oriented: You learn quickly, thrive in dynamic environments, and continuously seek improvement.
• Collaborative & Influential: You build strong relationships and effectively align internal and external stakeholders.

Why Join Neuroclues?

• Make a tangible impact on neurological care and clinical outcomes.
• Work at the intersection of healthcare, technology, and customer success.
• Join a fast growing, mission driven company with a strong culture of collaboration and innovation.
• Enjoy autonomy, ownership, and the opportunity to grow with the company.

Offer

• An Empowering organization with a strong culture of Trust, Respect, Quality, and Pragmatism. No bosses, only coaches!;
• 80%, 90% or 100% Permanent Contract;
• Work from anywhere in France. Policy with 1 day/week in the office (Paris/Bordeaux)
• Flexible working hours;
• Asynchronous communication;
• Health insurance;
• All collaborators are shareholders;
• A fun to work with team;
• A great possibility to have a positive impact on patients.