Vice President - Europe Central Delivery

About IFS

IFS is a global enterprise software company with over 7,000 employees and a billion-dollar revenue. Our leading AI technology is the foundation of our award-winning enterprise software solutions, empowering customers to excel at the Moment of Service™. We are committed to internal AI adoption, ensuring our team remains at the cutting edge of technology, fostering creativity and productivity.

At IFS, we value flexibility, innovation, and making a real impact worldwide. We tackle significant societal challenges, promoting a better future through agility, collaboration, and trust.

We celebrate diversity and are dedicated to building an inclusive workforce that mirrors the diverse cultures, backgrounds, and viewpoints of our customers, partners, and communities. As an international company, we recognize that respecting different perspectives is key to our success.

Joining IFS means becoming part of a global, diverse environment within a winning team committed to sustainability. You'll have the opportunity to make a positive impact on the world. We seek innovative thinkers to join an environment where you can #MakeYourMoment and help others do the same. Our AI-driven solutions empower our team to challenge the status quo and drive meaningful change.

If you're ready to challenge the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Regional VP Global Delivery is responsible for customer success throughout their lifecycle within their designated region. This role involves collaborating with the Global Sales Organization to support IFS product and service sales, and working with industry practices within IFS's Global Delivery and Unified Support teams.

The Regional VP will be an exceptional communicator and influencer, leveraging strong internal relationships at IFS to manage and exceed customer expectations. This role requires commercial astuteness, budget management, and a focus on delivering customer services. The Regional VP will be a key member of the Global Delivery SLT, managing a local team of project managers, pre-sales specialists, and delivery sponsors.

Financial and Commercial Acumen

• Collaborate with functional and regional finance teams to develop and cascade budgets, supported by a robust operational plan.
• Manage financial forecasts and drive performance to exceed budget expectations.

Customer Obsession

• Anticipate customer needs and identify opportunities for IFS to provide value.
• Ensure customer feedback is actively heard and acted upon.
• Promote regular reporting through the Voice of the Customer (VOC) process to foster customer advocacy and maximize Customer Satisfaction (CSAT) scores.
• Work closely with delivery sponsors to mitigate customer-related risks throughout the delivery cycle, aiming for customer value and referenceable advocates for IFS.
• Communicate with internal senior stakeholders (Global Delivery SLT, PCO, Sales) to manage escalations or issues proactively.
• Take the lead on any customer organization-related escalations.

Leadership

• Demonstrate strong leadership, commanding respect across the organization regardless of reporting lines.
• Proven ability to lead through influence, possess emotional resilience, and drive decision-making and unity across teams with diverse opinions and goals.
• Be recognized as a leader of leaders at the highest level.
• Serve as a key leadership figure for all Customer organization team members in the region.
• Successfully manage a high-performing and engaged team.

Stakeholder Management

• Proactively engage with C-suite and senior customer stakeholders to provide strategic guidance, aiming for a seat at executive discussions and acting as a trusted advisor throughout the customer lifecycle.
• Empathize with customer stakeholders to understand their perspectives and experiences.

Knowledge of IFS Tooling, Products, Policies, and Processes

• Familiarity with sales and delivery tools, including Business Value Assessment tools and processes, Scope Tool, Product Portfolio, Industry Accelerators, Implementation Methodology, Lifecycle Experience Center, and Success Plan.
• Understanding of relevant policies and certifications within Unified Support and Cloud.

Commercial Acumen

• Demonstrate commercial acumen, negotiation skills, and the ability to create opportunities for IFS while showcasing value to the customer.
• Confidently articulate IFS product benefits and drive the renewal process to secure recurring revenue.
• Collaborate with sales on upsell and cross-sell opportunities.

Communication and Presentation

• Possess impressive communication and presentation skills to effectively convey the IFS story across the region.
• Confidently represent IFS to customers, partners, at conferences, and with analysts and the press.
• Easily create succinct executive-level messaging, documentation, and presentations.

Strategy and Values

• Contribute to the Customer organization's vision and strategy, championing it and the broader IFS strategy among regional team members.
• Lead by example in embodying IFS values and identifying opportunities to reinforce them in daily work.

Qualifications

• Proven track record of managing a large P&L.
• Ability to lead through influence and trust.
• Project delivery experience in customer-facing roles within IFS or competitor organizations.
• Experience leading large teams and fostering a high-performance culture.
• Active listening, strong interpersonal communication, and relationship-building skills.
• Excellent communication and relationship management abilities.
• Experience in building, maintaining, and evolving relationships with executives.
• Fluent in English and French (verbal and written) is ideal.
• Passion for creating strong, trusted customer relationships with a focus on satisfaction and exceeding expectations.
• Bachelor's degree, Master's degree, or equivalent relevant work experience.
• Technically literate with familiarity in customer engagement technologies, best industry practices, and trends.
• Domain knowledge of IFS Applications.
• Prior experience in a similar role is preferred.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.