Account Executive CHR - F/H - CDI

ABOUT YOUR FUTURE ROLE

L'Addition, a subsidiary of the FDJ Group, offers a comprehensive software suite designed to support professionals in the CHR (Café-Hôtel-Restaurant) sector throughout their business activities. For 10 years, L'Addition's sole mission has been to boost restaurateurs' growth and optimize their performance. L'Addition built its reputation by developing and marketing its iPad-based cash register.

Now, L'Addition is driving the transformation of customer journeys in the CHR sector by revolutionizing certain practices. L'Addition joined the La Française des Jeux Group in 2022 to contribute to the FDJ Group's Payment and Services business ambition of becoming the leading proximity collection and payment network in France.

As part of the Customer Service department's development, we are looking for an Account Executive for our CHR clients.

WHAT YOU WILL DO

You will support clients in migrating to the group's new solutions

• You will contribute to promoting the migration and ensure its successful execution by fostering client autonomy throughout the process.

You will improve existing client satisfaction

• You will manage the client relationship following the handover from the Acquisition team.
• You will be the primary point of contact for clients, building a trusting relationship through personalized follow-up.
• You will handle complaints and address dissatisfaction issues in collaboration with relevant teams (Technical Support, Sales Administration, etc.).
• You will propose concrete actions to increase client satisfaction and loyalty.

You will promote and manage products and services

• You will ensure client knowledge is up-to-date in dedicated internal tools (CRM, ERP, etc.).
• You will conduct onboarding sessions for new Pay clients, ensuring rapid adoption of the solutions.
• You will actively participate in outbound call campaigns to promote and support the implementation of specific products and services.
• You will identify commercial opportunities within the client portfolio and gather recommendations to forward to Acquisition sales representatives.

WHY JOIN THE TEAM

• You want to join a sales team at the heart of the subsidiaries' development strategy.
• As a fan of the Apple universe, you want to invest in innovative and accessible products that improve the efficiency of our clients' daily operations.