Market Operator (fluent English)

Job Summary

At EPEX SPOT, Market Operations is at the core of our business. The Market Operations Auction team monitors various trading platforms and provides essential operational customer support to ensure smooth and uninterrupted processes and communications. With a team of fifteen people spread across Amsterdam and Paris, teamwork, cooperation, and knowledge-sharing are vital to our success. We prioritize seamless and uninterrupted critical business processes, emphasizing reliability, accuracy, and efficiency. This is pivotal, as our power markets directly contribute to the security of supply for Europeans.

Key Responsibilities

Running Markets:

• Monitor Auction markets to ensure daily trade execution and publication of price references for over 20 daily auctions.
• Perform daily production tasks, manage production incidents, and coordinate with partners.
• Provide support to more than 400 EPEX SPOT members, handling client queries and coordinating client setups.
• Identify and resolve operational issues, ensuring timely provision of correct data and compliance with regulations.
• Manage operational issues with accurate reporting and follow-up meetings.

Coordination with Operational Partners:

• Coordinate processes and communication with operational partners, including IT, Membership, and Sales/Communication.
• Communicate regularly with the clearing house ECC and system providers to improve production coordination.
• Participate in European market coupling operational processes through daily interactions with partners such as TSOs and other power exchanges.

Team Improvements:

• Share information on new markets, products, and system features.
• Participate in Market Operations training modules.
• Contribute to the maintenance and development of internal documentation, procedures, and processes.
• Follow and improve daily operational activities and processes.

Development of New Projects, Products, Markets, and System Releases:

• Participate in agile Scrum teams for system releases.
• Contribute to the development and implementation of new services and products.
• Join company-wide and third-party European projects, participating in coordination meetings with EPEX colleagues from other teams and departments.

Work Organization:

• The Market Operations Auction team supports EPEX SPOT markets 365 days per year, organized in rotational shifts (the earliest start at 7:30 hrs and the latest finishes at 19:30 hrs).
• Team members support up to 2 weekends (Saturday and Sunday) and duty shifts per month on average. Weekend and duty shift start after a six-month onboarding period.
• Enjoy days off during the week and benefit from an attractive reward system, with the flexibility to work partially from home.
• Remote working policy allows regular work from home and up to 40 days per year from any country in Europe.

Key Requirements:

Hard Skills:

• Gain proficiency in monitoring auction markets and ensuring daily trade execution, including the publication of price references and apply knowledge of global electricity markets and energy transition initiatives.
• Capability to support EPEX SPOT members, addressing client queries and coordinating client setups in trading systems.
• Acquire knowledge of European market coupling operational processes and interaction with European partners such as TSOs and other power exchanges.
• Expertise in ensuring the provision of accurate data and reporting in compliance with regulations
• Skills in production incident management, identifying and solving operational issues, and coordinating with external and internal parties.
• Ability to coordinate effective shared processes and communication with operational partners, including IT, Membership, Sales/Communication, and system providers.

Soft Skills:

• Proactively support and engage with team members in a multi-cultural environment, both on-site and remotely.
• Maintain a customer-focused mindset, ensuring that client needs and queries are addressed promptly and effectively.
• Ability to identify, analyze, and resolve issues efficiently, while maintaining a proactive approach to proposing alternative solutions.
• Capable of taking initiative and leading projects when necessary, ensuring tasks are completed accurately and on time.
• Meticulous in following strict procedures and fixed work instructions to ensure compliance and accuracy.
• Commitment to continuous learning and improvement, contributing to the enhancement of internal processes and documentation.

Education and Experience:

• Bachelor's degree in economics, computer science, or a related energy field.
• Affinity or strong interest in energy, exchanges, markets, or the energy transition.
• At least 1 year of experience in an operational team or a comparable job, demonstrating familiarity with the responsibilities and dynamics of operational roles.

Language Skills:

• Fluent in English (written and verbal).
• Knowledge of French and/or other European languages is considered a plus.

Who Are We?

The European Power Exchange EPEX SPOT SE operates physical short-term electricity markets in 16 countries: Central Western Europe, Switzerland, the United Kingdom, the Nordics, the Baltics and Poland. The heart of our business is to bring together electricity supply and demand across Europe. EPEX SPOT plays a pivotal role in the energy sector. We help ensure that the market price of electricity remains accurate 24 hours a day, 365 days a year by offering our members the right products for power trading. Striving for a well-functioning Internal Energy Market, EPEX SPOT shares its expertise with partners across the European continent and beyond. Over 450 companies have traded 915 TWh (over 30 b€ worth) of electricity on EPEX in 2025.

EPEX SPOT is a dynamic and fast-paced company that operates in a constantly moving landscape of the energy transition and the FinTech industries. We shape the future of the European power market by supporting decarbonisation, decentralisation, and digitalisation. Innovation is our tool to contribute, every day, to a more sustainable society and to facilitate the energy transition.

At EPEX SPOT, we believe in fostering a vibrant and inclusive culture where every team member can thrive. Our core values--- trustful teams, innovation & agility, andcustomer centricity--- are the foundation of everything we do. Diversity is the cornerstone of our way of working, reflected in how we face challenges and work together as unique individuals to build a stronger organization.

Our DNA is embedded in continuous improvement via constructive feedback, collaboration among colleagues, and transparency culture. We believe in true leadership, supporting our vision towards the energy transition, as well as the development of our People.

Why join EPEX SPOT?

At EPEX SPOT, you will be part of a passionate, talented, and international team dedicated to shaping the future of the European power market. Our offices and inclusive workplaces throughout Europe celebrate diversity and support our employees to unfold their full potential. We are proud of our commitment to gender equality, demonstrated by our strong performance in the Gender Equality Index. Our HR strategy focuses on our People and Organization, enhancing both motivation and employability, while equally developing individuals' skills.

Join us at EPEX SPOT and become part of a forward-thinking company where your contributions will make a significant impact, for the energy transition as well as for your career! Discover more about us and explore career opportunities at https://www.epexspot.com/en

Benefits of working with us:

• Hybrid Working Conditions: We offer you the flexibility of working from home or other EPEX locations for the best possible work-life balance. You can work up to 40 days per year from select countries in Europe.
• Training Opportunities: We invest in your continuous development with a dedicated annual training budget to enhance your skills through various upskilling programs and initiatives.
• Career Path: We support your career aspirations with clear pathways for advancement within the company and the EEX Group.
• Internal Mobility: We offer and support the possibility to explore new roles within the company to expand your skills and experience.
• **Leadership Journey:**We promote a culture of recognition and reward with the EPEX SPOT leadership journey that encourages everyone's progression and development.