Salesforce Product Owner (h/f)

Responsibilities

Agentforce Product Ownership

• Manage backlog for agent-driven GO! journeys
• Execute sprint planning, set acceptance criteria, and definition of done

Design Customer Journey

• Develop campaign, churn prevention, and onboarding recovery flows
• Create UX specifications for customer interactions

Prompt Builder & Agent Evaluation

• Specify, test, and iterate on agent prompts and evaluation with engineering

KPI Ownership

• Define success metrics for journeys
• Track conversion rates, resolution rates, and time-to-value for agents

Stakeholder Alignment

• Serve as a liaison between GO! business owners and IIT delivery squad on priorities and scope

Agentforce Feature Roadmap

• Stay updated on Agentforce releases
• Propose new features to enhance client outcomes

Dependency Management

• Coordinate with Data 360, MC Next, and MuleSoft to ensure proper sequencing in delivery

Key Requirements

• 3-5 years of experience in Salesforce product ownership or functional consulting
• Demonstrated experience with B2B SaaS or adtech environments
• Strong understanding of agile methodologies and experience in managing sprints

Nice to Have

• Proven ability to work with cross-functional teams
• Experience in campaign design and customer journey mapping
• Familiarity with banking or finance sectors

Other Details

Team Structure

• Works with Marketing, Care, and Sales teams

Work Environment

• Fast-paced, adaptable to shifting business priorities

Location & Duration

• Location: Paris
• Duration: >12 months
• Start: ASAP
• Remote: Hybrid