Customer Success manager - German/ English Speaker

About the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship---from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

• Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.

• Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.

• Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

• Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.

• Act as the main point of contact, providing both proactive strategic support and reactive project management resources.

• Turn customers into brand ambassadors through consistent value delivery and relationship building.

Portfolio Growth & Commercial Ownership

• Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.

• Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.

• Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

• Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.

• Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

• Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.

• Lead or support a variety of internal customer-focused projects to improve our service delivery.

• Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team.

Your Profile

• 5 years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.

• Native or professional fluency in German and English is essential. French is a significant advantage.

• You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments.

• You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.

• You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.

• You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

• Join a truly multicultural team based in France with a global reach and a flat hierarchy.

• As we scale, you scale. We prioritize peer-coaching and continuous professional development.

• We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.