Operational Onboarding Manager - France 🇫🇷

Alan: A New Vision for Healthcare

Alan is revolutionizing healthcare by integrating insurance and smart healthcare delivery into a single, seamless system. Our mission is to make prevention the norm and empower individuals to live healthier lives while enabling employers to transform their health benefits from a cost center into a valuable investment. We serve over a million members across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

Our Leadership Principles

• Mission is the Boss: We prioritize long-term success and are methodical optimists who embrace calculated risks.
• Distributed Ownership: We empower individuals to own their decisions and results.
• Radical Transparency: All information is accessible and written-first, fostering asynchronous decision-making.
• Always Growing: We encourage direct, constructive feedback and ownership of personal growth.

The Opportunity: Operational Onboarding Manager - France 🇫🇷

We are seeking a dedicated Operational Onboarding Manager to ensure a seamless transition for our key clients during the critical onboarding phase. You will act as the primary Alan specialist for these clients, building trusted relationships and proactively resolving challenges. This role is crucial to Alan's growth strategy and requires exceptional communication and change management skills.

Key Responsibilities:

Helping Our Admins:

• Manage and resolve admin requests efficiently and delightfully.
• Lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard.
• Oversee complex processes including payroll integration, employee affiliation, and billing setup.

Improving Alan:

• Contribute to process improvements, tool optimization, and organizational methods through dedicated projects.
• Collaborate with cross-functional teams (Key Account Managers, Customer Success, Ops, Sales, Care, Pre-Sales, Engineering) to ensure a smooth onboarding experience and proactive issue resolution.

What You'll Need to Succeed:

You Will Thrive If You:

• Possess a genuine passion for helping others and solving member challenges.
• Have full working proficiency in French and English (written and spoken).
• Are comfortable with technology and digital tools.
• Can connect with members effectively across various channels (email, video calls, phone).
• Bring natural empathy and a calm demeanor to interactions.
• Are proactive and enjoy turning ideas into action.
• Thrive in collaborative environments, eager to learn and share knowledge.
• Bonus: Understanding of the French healthcare system is a plus.

Profile & Competencies:

Soft Skills:

• Strong sense of ownership and autonomy.
• Growth mindset, embracing challenges and learning quickly.
• Excellent client-facing presence and communication skills (internal and external).
• Comfortable training small groups or conducting on-site meetings.
• Adaptable to change with a collaborative spirit.
• Strong listening, empathy, and pedagogical skills.
• Ability to navigate complex conversations involving multiple teams.

Hard Skills:

• Excellent French writing skills.
• Strong problem-solving abilities, with the capacity to structure issues and identify solutions.
• Good, structured written and oral communication skills in both French and English.
• Excellent organizational and time management skills, comfortable managing competing priorities autonomously.

Experience:

• Previous B2B customer-facing experience (e.g., Customer Success, teaching, communication).
• Autonomous, driven, and well-organized, thriving in a fast-paced environment.
• Comfortable with complex or new topics.

Perks & Benefits:

At Alan, we prioritize employee well-being, offering a stimulating environment and benefits designed for happiness and efficiency:

• Fair Rewards: Competitive salary with generous equity packages (permanent contracts).
• Flexible Office: Choose between our HQ, sponsored co-working hubs, or a full remote setup with home office equipment sponsorship.
• Top Equipment: High-end equipment provided (Macbook Pro, monitor, headphones, etc.).
• Flexible Time: Flexible vacation policy and working hours.
• Comprehensive Health Insurance: 100% coverage for you and your children, 90-100% for partners (permanent contracts).
• Transport: Country-specific commuter benefits.
• Learning & Training: Flexible policy with a budget for books and conferences.
• Personal Growth: Dedicated coaching from day one.
• Parental Leave: Extended leave for all new parents (permanent contracts).

We hire people, not roles. If you're excited about this opportunity but don't meet every requirement, we encourage you to apply. We value diversity and believe everyone can bring valuable insights.

Your home base should be in France (fiscal residence).

Learn more about our culture and values on our About Alan, Career pages, Medium, blog, and Glassdoor.