Account Manager H/F

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company -- powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Dans un souci de clarté et d'accessibilité, nous avons choisi de ne pas utiliser l'écriture inclusive dans nos communications. WPP Media est fermement engagé en faveur de la diversité : nous valorisons l'inclusion et l'égalité, en considérant tous les candidats sans distinction d'identité de genre, d'origine ethnique ou de religion. Tous nos postes sont également ouverts aux personnes en situation de handicap.

À propos de WPP Media :

WPP is the creative transformation company. We use the power of creativity to build a better future for our employees, our planet, our clients, and our communities. For more information, visit wpp.com.

WPP Media is the global media collective of WPP. In a world where media is ubiquitous, we bring together the best platform, talent, and partners to develop the most innovative solutions, delivering unparalleled growth for our clients. For more information, visit wppmedia.com.

At WPP Media, we believe in the power of our culture and our employees. It is thanks to this synergy that we manage to create truly exceptional experiences, both for our clients and for our internal teams. To succeed in this role, it is fundamental to embody the core values that unite WPP and WPP Media:

• Be Extraordinary by fostering collective leadership that inspires truly transformational creativity.
• Create an Open environment by finding the perfect balance between the fulfillment of our employees and client satisfaction, all based on mutual trust.
• Lead with Optimism by actively driving growth and development to mobilize our entire organization.

À propos d'EssenceMediacom :

EssenceMediacom represents a new approach to the media agency. Our expertise is based on in-depth data analysis and a fine understanding of consumer behavior, combined with the most advanced technologies.

We are convinced that the strategic alliance between media and creativity can radically transform the performance of the biggest brands. Our role is to support our clients in understanding the complex challenges of contemporary marketing and to identify the levers of innovation that will enable them to create lasting connections with their consumers.

Our organizational structure reflects this modern vision: we combine intelligent data exploitation with a human-centered approach, we cultivate diversity of perspectives and expertise, we favor a process of experimentation and continuous learning on a large scale. Above all, we have integrated adaptability into our DNA to constantly evolve with market transformations.

Contexte :

In the context of a replacement, we are looking for a Multi-media Account Manager.

Mission:

As an Account Manager, you will be the primary point of contact for our clients. You will ensure the implementation of relevant media strategies and rigorous campaign monitoring, while contributing to the development of junior talent within the team.

Project and Media Campaign Management (A-Z):

• Receive and challenge client briefs to understand their objectives and develop a strong point of view on online and offline media.
• Brief and coordinate experts (planning, display, etc.) and local teams, challenging their strategy and media plan proposals to ensure relevance and effectiveness.
• Participate in the development of annual strategies and campaigns, as well as the definition of media mixes with planning teams and experts.
• Ensure that media plans are accurate regarding campaign names, dates, and budgets.
• Ensure a smooth and timely launch of campaigns, with clear implementation of weekly and final reporting.
• Guarantee the formulation and consideration of essential questions throughout the process.
• Be supported by the Account Director for strategy development and ensure that plans effectively meet client briefs.

Financial and Administrative Management:

• Oversee invoicing and the preparation of performance reports.
• Ensure that purchase orders (POs) are received before campaign launch.
• Ensure that Display insertions are made in a timely manner and that quotes are approved for prompt invoicing.
• Manage any internal disputes and additional client queries regarding billing.
• Ensure that PO trackers are up-to-date and can be used as a reference.
• Benefit from the Account Director's support for direction on non-recurring issues.

Client Relationship and Coordination:

• Be the key day-to-day contact for clients. Develop a deep understanding of their needs and expectations to foster lasting partnerships.
• Communicate regularly with clients to ensure their satisfaction and promptly address their concerns.
• Ensure that client expectations are well managed in terms of deadlines and deliverables, ensuring that all external and internal deadlines are met.
• Serve as an escalation point for resolving significant client issues or conflicts.
• Lead, with the support of Account Executives (AEs), client calls, worklists, and reporting calls.
• Ensure that presentation documents are ready before calls and that worklists are up-to-date.
• Guarantee the sharing of presented documents and meeting minutes promptly after discussions (worklists, reporting calls, etc.).

Strategic Watch and Innovation:

• Stay informed about the latest industry innovations and identify any relevant opportunities to share.
• Organize and participate in meetings with media partners to stay up-to-date on the latest offerings.
• Ensure that all processes (invoicing, campaign management, etc.) are clear.
• Ensure that all documents shared with clients are also saved internally (Teams/network).

Profile Sought:

Education and Experience:

• Minimum of 3 years of significant and successful experience in a media agency, imperatively within the French market scope. Strong local experience is essential for this role, with knowledge of the French market and context being paramount.
• Higher education (Master's degree preferred) or equivalent agency experience.

Technical Skills (Hard Skills):

• Proficiency in campaign management and reporting tools (internal tools, Excel, and PowerPoint are essential).
• Knowledge of market platforms and tools (e.g., CM360, Google Ads, Facebook Ads, etc.) is a plus, but expertise is not required.
• English: Minimum B2 level required, due to potential interactions with local teams and documents in English.

Soft Skills:

• Customer focus: Ability to establish and maintain a strong trusting relationship with the client and ensure their satisfaction.
• Proactivity and proposal strength: Anticipation of needs, identification of opportunities, proposal of innovative and relevant solutions. Curiosity for the media industry and the client environment.
• Organization and rigor: Essential for multi-project management, meeting deadlines, and precise financial and administrative follow-up.
• Project management: Ability to manage campaigns from A to Z with autonomy and efficiency.
• Analytical and problem-solving skills: Ability to anticipate and manage unforeseen events (internal and external), to challenge, and to make operational decisions.
• Relational and communication skills: Clarity, pedagogical approach, and ease in exchanges with clients, internal teams, and partners.
• Adaptability and responsiveness: Ability to thrive in a dynamic environment and quickly adjust actions.
• Pedagogical skills: To transmit knowledge and effectively support junior profiles.

Life at WPP Media and its benefits:

Our commitment to shaping the future of media is demonstrated through active support for the professional development of our talent, helping them reach their full potential. This approach is accompanied by a responsible vision in our media investment strategies, thus reflecting our dual priority: valuing our employees while adopting sustainable practices in our sector. WPP Media employees have privileged access to the international networks of WPP Media and WPP, allowing them to develop their passions, expand their professional network, and stay at the forefront of innovations in marketing and advertising.

We have vast and varied resources at the service of our employees, and our company actively cultivates the inclusion of talent from all backgrounds. The successes and expertise of the teams are regularly highlighted during unifying events that also punctuate key moments of the year, thus strengthening our collaborative and diverse corporate culture.

Our benefits include:

• Remote work: up to 2 days per week and 2 full weeks to be taken twice a year.
• Additional rest days: Two extra days off offered, including Whit Monday.
• Additional leave days: per 5-year seniority increments.
• Support for endometriosis: 5 additional remote work days per month for employees suffering from endometriosis.
• Disability policy: 3 paid authorized absence days per year, access to Universal Employment Vouchers, and specific support for employees with a RQTH (Recognition of Disabled Worker Status).
• Possible solidarity missions via the "We care and we act" program.
• Access to high-performance, cutting-edge tools for campaign management (including internal reporting tools).

Recruitment Process:

We are committed to making this process as quick and efficient as possible, and to maintaining open and transparent communication throughout.

Interview with the recruitment team:

An initial phone or video conference interview with Soukaina, Senior Talent Acquisition within the group. This will allow us to get to know your skills and experience better, and give you the opportunity to ask questions about the role and the company.

Operational interviews:

A meeting with your future managers. At least one in-person interview is mandatory.

Case study:

Completion of a Business Case to assess your analytical skills, rigor, problem-solving abilities, and tool proficiency.

WPP Media guarantees equal opportunities and considers all candidates without discrimination or consideration of particular characteristics. We are committed to fostering an environment of respect where everyone feels they belong and has the same opportunities for professional development.

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