Regional D365 Training & Hypercare Lead - (Contractor or 5-Month FTC)

About Turner & Townsend

Turner & Townsend is a global professional services company with over 75 years of experience in delivering transformational programs across the real estate, infrastructure, and natural resources sectors. Our purpose is to transform performance for a green, inclusive, and productive world. We are committed to building trust, delivering better outcomes, and making a positive impact.

Our Values

• Love a challenge: We embrace challenges, drive change, and continuously strive for improvement.
• Stronger together: We foster collaboration in diverse teams to deliver our best work and build a better world.
• Bring out the best in everyone: We support each other's potential, encourage continuous learning, and treat everyone with care and respect.

Job Description

The Regional D365 Training & Hypercare Lead is responsible for leading training delivery, adoption, and post-go-live support for D365 across 26 European countries. This role ensures training approaches are scalable and localized to reflect differing finance processes, SSC models, system maturity, and country readiness, while coordinating closely with regional and in-country stakeholders. It plays a key role in supporting user confidence, behavioral adoption, and sustained operational readiness throughout the change lifecycle.

Key Responsibilities:

1. Regional Accountability & Adoption Leadership: Ensure all European users are adequately trained, confident, and ready to operate in D365. Tailor training approaches for countries with different finance structures, SSC involvement, systems maturity, and legacy differences. Support consistent adoption across varied organizational sizes. Co-own the D365 change agent network and develop superusers through continuous training.
2. Lead the regional key user network across all deployment countries.
3. Regional Material Adaptation & Localisation: Adapt and localize central training materials for European contexts, considering local finance operating models, cost center structures, legacy systems, digital maturity, language needs, user profiles, and legal/fiscal/invoicing requirements. Identify regional gaps and co-create supplemental content with the central training team. Partner with the Communications & Training Lead to deploy content through regional key user networks.
4. Training Delivery & Cascade: Manage end-to-end training planning, including scheduling sessions across multiple time zones, coordinating with Country Change Leads, and adapting to country readiness.
5. Post-Training Support & Troubleshooting: Assist countries in navigating differences in local finance processes, invoicing models, or data migration implications.
6. Training Administration & Reporting: Manage training logistics across 26 countries (scheduling, translations). Track attendance, proficiency, and feedback. Provide insights for continuous improvement of training programs. Monitor adoption levels and propose remediation activities. Partner with the Change Analytics & Adoption Manager to assess training effectiveness.
7. Collaboration & Stakeholder Management: Work closely with Country Change Leads, Finance Leads, and SSC representatives to ensure training aligns with local realities. Partner with local MDs and PJM Leads to drive training participation and adoption. Engage with cross-functional teams to contextualize training.

Qualifications

• Bachelor's degree in Business, Learning & Development, Organisational Change, or a related discipline.
• 5-7 years of experience in training, change enablement, user adoption, or learning delivery roles within transformation or systems implementation programs.
• Proven experience supporting training delivery and user readiness for system or process deployments, particularly in ERP/enterprise technology programs (e.g., D365, SAP).
• Strong understanding of the training lifecycle, including planning, scheduling, attendance tracking, feedback collection, and post-training reinforcement.
• Ability to adapt and localize training materials for diverse business contexts, countries, and user populations.
• Experience working with key user or change agent networks to drive training cascade and adoption.
• Exposure to finance processes or experience supporting finance system/ERP-enabled finance transformations is highly desirable.
• Strong stakeholder management and collaboration skills, with the ability to work effectively across regional and country teams.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, Teams, SharePoint, and collaboration/learning platforms.
• Experience in matrix, multinational, or professional services environments is preferred.

Additional Information

Turner & Townsend offers a great working environment where employees have the opportunity to affect change. We promote a healthy, productive, and flexible work environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We encourage applications from all sectors of the community.

Learn more about us at www.turnerandtownsend.com/.

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