Project & Customer Success Manager (International Clients)

Project & Customer Success Manager (International Clients)

TUNN3L is a specialized software company building advanced ERP systems for high-performance leisure operations such as wind tunnels, surf parks and other attraction-based businesses.

Our mission is simple: help our customers run their business better.

Our systems power complex operations around the world --- managing bookings, point of sale, customer journeys, accounting and operations in a single platform.

We build the Ferrari that allows our customers to win their race.

Our team is small, highly efficient and focused on delivering real value to our clients.

We are now looking for a Project & Customer Success Manager to help our customers successfully deploy and operate the TUNN3L platform.

Mission

Your mission is to ensure that our customers successfully implement TUNN3L and become fully autonomous with the system.

You will guide new clients through onboarding, support them in their daily operations, and help them extract the full value of the platform.

You will also act as a key bridge between customers and product development , ensuring that real operational feedback continuously improves the product.

Key Outcomes

Success in this role means:

• New clients fully operational within 30 days
• Customer questions answered within one business day
• Clients actively using all core ERP modules and features
• Customers informed about important new product capabilities
• Clear operational feedback regularly reported to the Product Owner
• Maintaining high customer satisfaction and trust in TUNN3L

Responsibilities

Your work will include:

• Running onboarding calls with new customers
• Guiding clients through ERP configuration and setup
• Training customer teams to operate the system effectively
• Answering daily operational questions
• Monitoring how customers use the platform
• Identifying misuse, inefficiencies or improvement opportunities
• Escalating bugs or technical issues to the development team
• Providing structured product feedback from real customer usage

Profile

We are looking for someone who combines customer success experience with strong operational thinking.

Ideal background:

• Experience in SaaS / ERP customer success or onboarding
• At least 2 years of professional experience
• Comfortable working with software systems and operational workflows

Industry experience is not required.

Education background does not matter --- we care about competence and mindset.

Required Skills

• Fluent English and French
• Strong client communication skills
• Ability to explain complex software simply
• Strong organization and project management
• Excellent problem solving
• Comfortable working with software systems
• Ability to work autonomously
• Ability to structure and communicate product feedback

You must also be comfortable occasionally taking calls outside normal working hours , as our customers operate internationally.

Personality Fit

You will thrive at TUNN3L if you are:

• Highly autonomous
• Pragmatic and solution-oriented
• Comfortable in a small, fast-moving team
• Humble with low ego
• Disciplined with high personal standards
• Curious about technology and systems
• Able to handle demanding clients calmly

You will not enjoy this role if you need constant supervision or prefer rigid corporate environments.

Working Conditions

• Location: Villeneuve d'Ascq, France
• Hybrid work: 2 days in office (Tuesday & Friday), 3 days remote
• Fully remote possible for exceptional candidates
• Ideal timezone: Europe

Travel:

• Occasional customer visits
• Opportunities to travel internationally to client sites

What We Offer

• Profit sharing
• Flexible working schedule
• Hybrid work model
• Opportunity to work with cutting-edge operational systems
• Exposure to international clients
• A calm, humble and highly competent team

Team size: 10 people, mostly engineers.

You will report directly to the CEO and collaborate closely with the entire team in a horizontal working structure .

How to Apply

If you enjoy solving real operational problems, working with smart clients, and helping companies run better, we would love to hear from you.

Apply via LinkedIn or contact us directly. When applying, please include the word "Onboarding" in your message.