Global Account Manager

About the Role

You are energized by working with complex, global customers and influencing decisions at senior leadership level?

You enjoy connecting strategy, design, and business outcomes to help organizations transform how and where work happens?

You are motivated by building long-term relationships and seeing your work translate into measurable commercial impact?

Helping Our People Thrive - wellbeing ensures our employees feel seen, heard and valued

• Steelcase offers competitive wages and benefits, to support your life in and out of work
• Hybrid work schedule means you have a say in where you work whether that is in the office, at home, or somewhere in between
• Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill
• Culture is a lifestyle at Steelcase and we live it every day
• Opportunity to make an impact on the world through Steelcase's commitment to people and planet

Supporting Meaningful Work -- work brings deeper motivation, purpose and fulfillment to our lives

• Building and maintaining executive-level relationships with global and regional customers, primarily headquartered in Paris, across multiple geographies.
• Leading and coordinating global account strategies, aligning locally focused sales teams across EMEA and collaborating with partners in the Americas and APAC.
• Developing and executing growth strategies for designated global accounts, including account planning, forecasting, and long-term brand positioning.
• Consulting with customers on workspace transformation initiatives, connecting business strategy, user needs, and design-led solutions.
• Identifying and prioritizing commercial opportunities by analyzing account intelligence, stakeholder dynamics, and broader business challenges
• Negotiating and managing global or regional frame contracts, ensuring alignment with customer objectives and Steelcase commercial targets.
• Driving project acquisition and order intake within assigned key accounts, while communicating engagement status to internal stakeholders.

Minimum Qualifications

• Proven experience managing complex, multi-national or global customer accounts in a sales or consulting environment.
• Demonstrated ability to sell solutions at enterprise level, including influencing senior and executive stakeholders.
• Strong business acumen, with the ability to understand organizational strategy, customer priorities, and commercial drivers.
• Experience leading or coordinating large, multi-disciplinary projects across multiple locations or countries.
• Proven ability to build and sustain long-term executive relationships with multiple decision-makers and influencers.
• Strong written and verbal communication skills across diverse audiences and cultures.
• Fluency in French and English.

Desired Skills And Experience

• Experience working in a consultative sales or client advisory role, ideally within a design-led, workplace, or solution-based environment.
• Demonstrated ability to lead complex engagements across cultures and regions, collaborating with internal teams and external partners.
• Strong strategic thinking and planning capability, translating broad objectives into clear execution plans.
• Advanced negotiation and contracting experience, preferably at regional or global framework agreement level.
• Ability to operate autonomously, navigating ambiguity while remaining accountable for commercial outcomes.
• Well-developed interpersonal and influence skills, including empathy, active listening, and adapting communication style to stakeholder needs.
• International exposure (working or studying abroad) and proficiency in additional languages beyond French and English.

Doing better for people and planet - when we do better, we help the world work better

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [email protected].

#mid_senior_level #Sales #Strategy_Planning #Consulting