Hydro Building Systems
Hydro Building Systems is a division of the international group Norsk Hydro. With over 1000 employees in France, we design powerful, lightweight, and eco-responsible aluminum joinery that allows us to be part of a smarter and more sustainable future. Through our brands Technal, Wicona, and Sapa, we offer unique and aesthetic options for windows, doors, facades, and other systems to build the homes and buildings of today and tomorrow.
For over 60 years, TECHNAL has been our benchmark brand for high-end aluminum joinery, serving a vibrant architecture. A true showcase for the group, our Toulouse site brings together 700 employees working in production, research, logistics, and support functions. Proud of our TECHNAL brand, our core values are quality, innovation, design, and sustainable development. In France, we have 11 local Technal spaces dedicated to our artisan and SME clients.
Join us!
What you will do
Reporting to a Client Group Manager, you will manage a portfolio of clients by contributing to the development of commercial relationships and ensuring a level of service that meets the company's commitments.
Your responsibilities include:
- Processing client orders from entry to invoicing, ensuring reliable order information.
- Recording and handling complaints and disputes (quality issues, delivery, material returns, etc.).
- Collaborating with the sales and technical teams to ensure optimal information exchange and adherence to client commitments.
- Acting as an interface and/or coordinator with all stakeholders involved in the order chain (sales, credit, logistics, technical support) to ensure client satisfaction while safeguarding the company's interests. Maintaining the quality of commercial relationships with clients.
- Ensuring rigorous administrative management of discounts, invoices, and credit notes.
- Adhering to the procedures and operating rules defined within the department and the company.
- Providing reasoned, reliable, and precise responses to clients, especially in dispute situations (pricing, deadlines, quality), to maintain client trust.
- Proposing alternative solutions and persuading clients to use them to optimize client service.
- Using internal persuasion to obtain solutions in the client's best interest within the framework of critical situations or commercial stakes (supply, inventory, transport, etc.).
What will make you successful?
With a Bac+2 degree in commerce or logistics, you have at least 5 years of experience in client relationship management, ideally in a technical field.
You demonstrate rigor and strong communication skills, possess team spirit, and can tolerate pressure. Tenacious and reactive, you have good analytical, organizational, and persuasive abilities.
You have prior experience using SAP software.
English is a plus.
What we offer
- Permanent contract with an "Assimile-Cadre" status, working 36.25 hours per week with 9 days of RTT (time off in lieu) per year.
- Working hours: 8:15 AM - 5:00 PM, with a lunch break between 12:30 PM and 1:45 PM. On Fridays, 8:15 AM - 4:00 PM. Flexibility in working hours can be considered if necessary.
- 13-month salary, with a gross annual salary range of €28K to €30K, depending on profile.
- 2 days of remote work per week.
- Numerous benefits: 100% employer-covered health insurance for you and your dependents, holiday bonus, profit-sharing and participation schemes, employee savings plan, seniority bonuses, parental policy, works council (CSE), etc.
The pluses of our company
- Technal is recognized as a Top Employer France 2026.
- Career development opportunities: we offer a dynamic and stimulating work environment and provide an annual catalog of training courses to enhance your skills and develop your career path.
- Committed company: in addition to our sustainable solutions, our production sites are "green" and supportive. Vegetable gardens, beehives, solidarity collections, waste sorting, and partnerships with local communities are examples of our initiatives in Toulouse, Courmelles, and Puget-sur-Argens.
- Economic and social benefits: our works council (CSE) offers year-round sports, leisure, cultural, children's, and holiday benefits.
- Our values: Kindness, Courage, and Collaboration – we aim to build a work environment based on well-being and performance.
- Diversity and inclusion: we encourage all qualified candidates to apply and consider applications without distinction.
- Hydro Building Systems is a partner of Cafés Joyeux and the Elles Bougent association.
Don't wait any longer, join us and share your ideas!
Equal opportunities
In our company, we believe that diversity makes us stronger. We welcome varied experiences and perspectives and invite all qualified candidates to apply. We examine each application fairly and strive to offer everyone equal opportunities to grow and succeed.
Apply before: 23/03/2026
