Operations Management Intern (Logistics Performance)

About Back Market

We're Back Market, and we're on a mission to make tech reliable, affordable, and better than new. As a global marketplace for refurbished devices, we're dedicated to reducing our environmental impact by offering trustworthy, affordable tech that boasts 92% less carbon emissions than new devices. Every device purchased on Back Market contributes to a healthier planet. Our team, from Customer Care to software engineers, is united by a simple goal: to do more with what we already have.

Join Us!

Are you a data-driven individual with a passion for logistics and optimization? Do you aspire to lead impactful projects that enhance customer experience, improve quality, and reduce costs? If so, this internship is for you!

About the Logistics Team

Join our dynamic and innovative team, based in Bordeaux and Paris. We ensure all Back Market orders are delivered safely and on time, while managing efficient and cost-effective solutions for returns and trade-ins.

What You'll Do

Monitor Performance

• Keep a close eye on the performance of our logistics partners (transport and fulfillment).

Lead Projects

• Take ownership of key projects involving BackShip (our seller shipping solution) and collaborate with other BM service teams (e.g., Customer Care) to improve service efficiency and identify synergies.

Enhance Delivery Experience

• Lead initiatives to improve the seller or customer experience, especially in claims resolution, in close collaboration with the Logistics operations, Care, and Sellers teams.

Analyze Data

• Dive deep into Quality & Financial KPIs to understand week-over-week fluctuations and deviations from targets.

Optimize Flows

• Support the optimization of Trade In & Return logistics flows by contributing to our carrier mix strategy.

Drive Adoption

• Contribute to the adoption of the BackShip service among sellers and enhance its value proposition.

What We're Looking For

Data Enthusiasts

• Strong analytical skills and a passion for data analysis (advanced Excel skills are essential).
• Knowledge of SQL or a strong desire to learn is highly desirable.

Team Players

• Ability to collaborate effectively with cross-functional teams.

Experience

• Previous experience in e-commerce, logistics, or a start-up environment is a plus.

Communicators

• Excellent verbal and written communication skills in English. French is a plus but not mandatory.

Adaptable

• Comfortable working in a fast-paced environment.

Internship Details

• Starting Date: July 2026
• Duration: 6 months
• Schedule: Full-time (35h/week, Monday to Friday)
• Location: Paris, France
• Requirement: Must possess an internship agreement from a French educational institution.

Why Join Back Market? ✌🏼

At Back Market, we are committed to building diverse teams with varied backgrounds, experiences, and perspectives. This commitment is reflected in our high score as a certified B Corp company (93.2).

You'll engage in impact-driven work with hands-on career development in an innovative, fast-paced environment. We offer benefits that align with our mission:

• Mission-Driven Work: Your daily tasks contribute directly to the planet's well-being.
• Hybrid Work Environment: Enjoy 2 remote days per week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups: Access mentorship programs, comprehensive accessibility policies, and cultural competency training.

We embed diversity, equity, and inclusion into our DNA, from dedicated staff to employee resource groups and company values. We encourage you to apply even if you don't meet every qualification. If you require reasonable accommodations during the interview process, please discuss this with our Talent Acquisition Team.